About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department Summary
With funding from USAID’s Bureau for Humanitarian Assistance (BHA), Mercy Corps’ Nawiri Program is leading a consortium of Kenyan and international partners on a five year journey to sustainably reduce persistent acute malnutrition in Turkana and Samburu Counties of Kenya. Through a phased approach that emphasizes evidence gap analysis, as well as partnership, learning, and co-creation, the program takes a robust county-centered design with government leadership, active engagement from communities, the private sector, and civil society. Mercy Corps’ consortium brings together global leadership, research capacity, technical expertise, and implementation experience to partner with local institutions to test, adapt, and scale evidence-based solutions to sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties. Together we will sustainably reduce persistent acute malnutrition for vulnerable populations in Turkana and Samburu counties.
The Program Quality and Reporting Manager will work closely with Nawiri Senior Management to support effective program management, reporting, administration and coordination systems to enable on-time and high quality program delivery. This position will work across Nawiri teams and partners, as well as other Mercy Corps Kenya support teams such as operations and finance, to establish effective project management systems, ensure rapid and scaled implementation, enhance workflow planning, and to secure critical support as needed to ensure that Nawiri meets its targets and deliverables on-time and within budget. The PQRM will also take the lead in streamlining reporting, coordinating timely donor submissions, and ensuring that critical administrative updates are submitted to headquarters and the donor in a timely way. S/he will build, maintain and track project management tools and documents and contribute to Nawiri’s reporting and communication activities.
STRATEGY AND PLANNING
● Work with the Nawiri senior management team to support coordination, planning, writing and timely submission of key strategic documents, such as the annual PREP and other ad-hoc strategy documents.
● Support team members to articulate and secure support resources, including completion of TSU support requests, consultancy requests, procurement of services, and liaising with internal stakeholders to identify additional support resources to advance strategic priorities.
● Support Knowledge Management System that works across all members of the consortium and allows more seamless collaboration, communication, scheduling and management of Information.
● Help build, maintain and/or track project management and implementation tools such as work plans, procurement, budget planning, on-line project document filing, quality control and quality assurance (QA/QC) processes, and workflow integration between Nawiri program and support teams.
● Work with the Country-level PAQ manager to ensure that staff and partners are trained on MC internal program management policies and procedures, including PM@MC and other internal program management standards.
● Coordinate with the Nawiri team to ensure compliance with MC program management minimum standards, including program file documentation, program documentation, program performance and financials.
● Work with the CoP to identify and quickly resolve issues, bottlenecks and conflicts that affect any aspect of program operations and quality.
● Support Nawiri adherence to Mercy Corps and donor policies and procedures, and serve as a critical liaison with the HQ compliance team and the Desk on compliance questions, approval requests, etc.
● Collaborate with the people team to promote staff access to high quality learning opportunities, with a special emphasis on national team member development.
● Maintain and share tracking tools to improve coordination between HR, operations, finance and program staff.
PARTNER AND STAKEHOLDER MANAGEMENT
● Support Nawiri sub-partner and contract engagement to ensure program progress and strong governance within Consortium Steering Committee.
● Support programmatic aspects of partner and sub-grantee management, in close collaboration with the Subgrants Manager within the finance team, including communication with partners, tracking changes in scope or deliverables, and supporting partner administrative management alongside technical managers.
● Support the development of SOWs, procurement Task Orders, contracting and ongoing management of service contractors related to project management functions.
OPERATIONS, FINANCE, HUMAN RESOURCES AND SECURITY SUPPORT
● Support the COP to ensure that risk management systems are in place and that the risk register is regularly updated.
● Coordinate with procurement, logistics, security, administration, and human resources teams to ensure operational systems support field activities. Liaise with these support functions to ensure that recruitment, procurement and other plans are in place and are implemented accordingly.
● Engage with HR in Kenya and Regional HR to ensure that recruitment needs for Nawiri are met in a timely way.
● Support with sourcing, selection and contracting of consultants, short term assignments, etc.
● Assist with the on-boarding of team members, ensuring they are set up for success and familiar with agency systems, procedures, and protocols.
● Work with the Operations, Admin and Finance Managers to evaluate current methodologies and policies used in Mercy Corps Kenya programs, determine their effectiveness and provide suggestions on ways to improve compliance and collaboration, and to ensure program and organizational success.
COMMUNICATIONS AND REPORTING
● Work with the COP and program staff to compile monthly, quarterly and annual reports for further refinement by the COP; liaise with the Desk on report reviews, revision, and submission.
● Support Communications Advisor in review and editing of success stories, publications and program documents.
● Identify and submit program materials to Mercy Corps and other agencies for broader dissemination.
● Support ad hoc or emergent communication needs requests of key Nawiri stakeholders, including partners.
Consultants and contractors as required.
Reports Directly To: Chief of Party
Works Directly With: Nawiri program teams, Finance, Operations, Human Resources within Nawiri, Consortium partners, Regional TSU and PaQ Team Members, HQ-based Africa RPT members, the Kenya Country office and Headquarters staff
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
● At least 3 years’ experience in a relevant position plus experience in a coordination and/or management support role.
● Bachelors degree in a relevant field is required, masters degree preferred.
● A high degree of organizational skills using computer-based tools/software with demonstrated attention to detail.
● Proven record of project management particularly including operations, finance and program activities as well as trouble-shooting skills.
● Excellent written and verbal English language skills that meet the standards of Mercy Corps and USAID reporting.
● Strong communication skills including the ability to communicate frequently and effectively in both verbal and written form.
● Proven ability to conduct him/herself professionally under pressure.
● Previous experience supporting a complex USAID-funded program; familiarity with USAID rules and regulations
● Previous experience as a full time staff with Mercy Corps and demonstrated knowledge of Mercy Corps systems, procedures and program priorities is an advantage.
● Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.
● Knowledge and experience with project management software and tools is a plus.
The candidate is master planner and skilled project manager. The successful candidate will be extremely collaborative, have the ability to work independently and take initiative in tasks and self-learning, be proactive in communications, demonstrate innovative thinking, and identify bottlenecks and solutions. S/he will be able to effectively work across departments, and disciplines, often without direct supervisory authority. S/He will be a strong influencer with the ability to communicate Nawiri’s strengths and overall vision. S/he will be goal-oriented and able to identify synergies and opportunities for improved team interactions. S/he will have a keen interest in program quality, strong written and verbal communication skills, and a willingness to to jump into a variety of tasks to help support successful execution. Multi-tasking skills are essential. S/he will be able to work closely with a diverse team of individuals with varying backgrounds and objectives. Excellent team and interpersonal relationship skills along with a positive mindset are essential for success.
Living Conditions / Environmental Conditions
The position is based in Nairobi, Kenya and it requires up to 35% travel to Nawiri program implementation sites, which may include travel to insecure locations where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard. This position may be remote based for those willing to spend about 30% of their time traveling to Kenya.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. **
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.