Real estate firm Optiven yesterday launched an artificial intelligence application that will provide customers with updated information regarding the company’s portfolio.
Speaking during the launch of the chatbot dubbed AMANI, CEO Optiven George Wachiuri, noted that the move to have the application was paramount as the company moves to embrace creativity, innovation, and automation.
“The place of chatbots in the corporate space is a must adopt the concept that is set to revolutionize how companies communicate. Here at Optiven, we are glad to be at the lead of this revolution. For us it is a step towards meeting customer expectations and doing so in advance as the majority of the customers are demanding quick forms of communication and at their convenience, which is what AMANI provides,” he said.
Optiven which is currently on a vast expansion journey is among the businesses that continue to be customer-centric while working around obstacles to ensure their customers receive bespoke experiences in their interactions.
The company has been awarded for its role in embracing both technology and innovation in its operations as it goes green.
Chatbots have taken on several roles in the modern workplace including acting as a guide to company protocols to recording answers for screen questions, to assisting the process of onboarding new strategies, indeed chatbots are now taking charge of corporate communications and helping telemarketers save time and fix more complicated issues.
Optiven then joins blue-chip companies in the region as they move to boost incomes by making the lives of their customers easier, safer, and more enjoyable through the use of AMANI BOT. The key to note is that the consumer market has in recent years learned to communicate around the clock, especially for those in different time zones.
Top brands across sectors continue to bank up efforts to create chatbot platforms in a bid to keep up with the rapidly changing technological world.
For Kenya in particular, the technology space has experienced a huge surge in the development of artificial intelligence and continues to create conversational Artificially Intelligent powered tools that will help customers navigate through digital content with ease.
Like AMANI chatbots have been proven to be very helpful in the creation of a powerful brand image and will continue to evolve and play a vital role in customer service for all different types of businesses.
Global Trends on Bots To stand out and get into the spotlight, businesses have already started their research on Natural Language Processing (NLP) to understand and send accurate responses to customers’ inquiries and used to communicate and finish tasks or transactional functions.
Today, customers want to consume information rapidly and are increasingly shifting to voice search given the technological advancements, and hence, now, messaging platforms that have both voice and text-based programs are becoming a preferred method to engage and connect.
Now more than ever, chatbots are ready to communicate with target markets by speaking with them in complete sentences which have a natural and easy-going conversational flow terming it as a time to engage and interact with BOTS and Chatbots are making their way into several different sectors real estate notwithstanding.
