Category: LOCAL

Reporting on emerging technology is more challenging than you might think, precisely because it’s still “emerging”. Whether it’s virtual reality, cryptocurrency, or Artificial Intelligence, much of the technology is undergoing rapid development, it hasn’t reached its potential. In fact, often we aren’t entirely sure what the potential is. On CNN’s Decoded we get a snapshot in time of what it might be, and it’s had some…mixed results! Here are three of the things I’ve looked at over the past year.

The Metaverse

Exploring the metaverse across its many platforms was a wonderful, sensory overload. Each time I took the VR headset off I crashed back to reality. Side effects of a metaverse trip include motion sickness, a sweaty face and headset lines indented into the face. Yet there is a lot to recommend the metaverse: the skies are always blue, there’s always a party somewhere, you have endless outfits and hairstyles at your fingertips (I am partial to a mohawk), and you can catch up with friends who live thousands of miles away in a more fun and immersive way. I truly believe that the metaverse is here to stay for socialising and gaming, and even connecting with colleagues for meetings. However, like many promising technologies, this one has received a lot of hype. I was shocked by the breathless market for virtual real estate – a “property” made of pixels and algorithms can sell for millions of dollars, a virtual superyacht (complete with helipad and DJ booth) has sold for $650,0000. I think it’s great that investors and businesses see the potential of the metaverse, but I worry that many may just be throwing money into the abyss, fearful of missing out on the next big thing.

 Artificial Intelligence

Over the last year AI is the technology you’ve heard about the most, particularly since the launch of ChatGPT and the many AI chatbots that followed. I have no qualms in telling you I already use AI chatbots in my day-to-day life, I’ve used one to hone an email to a wedding photographer to haggle on price, to write up a hotel review, and to bounce ideas off for stories I am working on. AI is already replacing mundane tasks, and for better or worse, it will change and replace jobs all over the world – as many as 300 million according to Goldman Sachs. Many of the fears about AI are valid, particularly when it comes to issues around bias and misinformation. Other fears are overblown. Will AI become sentient and enslave humanity? Doubtful. Generative AI is trained on huge troves of data and information online, and it’s not always factually correct. It can even “hallucinate”, according to industry experts, but it is not sentient. Chatting with AI becomes even stranger off screen, I was thrilled to meet Desdemona, a humanoid robot programmed with AI. Our conversation was certainly original but not particularly intelligent. Ways to foil Desdemona: switching her off, killing her Wi-Fi connection, talking too fast, and walking away – all easy options.

Cryptocurrency

This was the topic that worried me the most – and not just regarding how best to explain blockchain and Bitcoin mining. Firstly, there’s the total lack of regulatory oversight, which results in scandals and scams. There are the exchanges that went bust when customers took their crypto out, there are the many ‘AltCoins’ (name any animal, food item, or mythical beast and add the word “coin” to the end) professing to be the next Bitcoin, when really they are worth nothing and vanish into oblivion. People are parting with real money for digital currencies that aren’t decentralised, that have limitless supplies, and, given the absence of regulation, can be created by anyone. The second issue that worries me is how people are getting their crypto information and investment advice.

The thing I found most surprising about cryptocurrency is that it I am now a convert, at least on the philosophy of Bitcoin. I think there is a place in the world for a truly decentralised cryptocurrency, with which people can move money across borders without taxation, outside of the remit of banks, in countries where hyperinflation and political corruption risk it being worthless. Unfortunately, Bitcoin hasn’t reached its potential. It remains volatile, and after so many crypto exchanges and wallets have gone bust or proven corrupt, trust has been eroded.

Overwhelmingly, the technology we explored blew my mind. I’ve had lots of glimpses into a future that is better connected, more sustainable, and healthier.  For me the best of technology wasn’t found in the glitzy virtual reality headsets, or on the lifelike face of a humanoid, it was in the clinical setting of laboratories all over the world. I’ve seen how Artificial Intelligence can diagnose disease in ways that humans cannot, how Genetic Technology is curing diseases that were incurable, and even how human organs can be 3D printed. There is a seismic shift happening in healthcare that is already enabling us to live longer, healthier and better-quality lives, and it’s developing fast. Imagine a world where disease is eradicated, where old age isn’t debilitating, and people can live decades longer in good health. All this may now be entirely possible thanks to some of the greatest minds, the trailblazers of technology.

Anna Stewart is a Reporter at CNN. She is the host of Decoded.

By Francis Tay

In the African tech ecosystem, and even in “traditional” business environments, the time it takes a founder to create and land the opportunity to pitch to potential investors and major clients far outweighs the pitch itself.

In my experience working within the ecosystem, it can take weeks of accumulated phone calls, emails, and face-to-face meetings to get some time with a critical decision-maker, with the elevator pitch the only option.

This reality only heightens the importance of the pitch. A botched pitch with one group of potential investors may prematurely shut doors with others. Similarly, a poor pitch at the early stage of an investment process with an investor can hamper progress.

So, with this in mind, what should a founder of an early-stage startup keep in mind to prepare a high-quality elevator pitch?

Based on our experiences in the African tech ecosystem working with numerous founders and investors across the continent, below are 5 tips early-stage founders can follow when preparing for that five minute investor pitch.

1. “What’s the problem?” and “Why does it need solving?”

When we consider founder applications to join our portfolio, questions that are always at the front of our minds are, “What problem does your solution solve?”, “Who is your target group?”, “Why is this a problem that needs to be solved?” and “Why does this problem need to be solved now?”

If you can answer these questions succinctly and have the detail to back up your assertions, that means your value proposition is clear, and critically, it is clear to a potential investor or client. To repeat a phrase identified with a past U.S. president, if you’re explaining, you’re losing.

2. The “How”, benefits, and competition

If you’ve made a convincing case about the problem you’re solving and why it should be solved, the next questions to answer are, “How does it work?”, “What are the solution’s benefits?” and “How does it differ from the competition?”

This is the detail I referred to in tip 1. The problem statement and how your startup can solve it get you to the runway. The “How”, the solution’s benefits and differentiation is when you land the plane. The point about competition is especially important because an investor is always likely to ask, “How does your solution differ from company X?”

3. Showing that a market for the service exists

An important moment that really makes an investor curious during a pitch is if you can show them that you have attained traction on the journey towards product-market fit (for early-stage startups). We see traction as the progress a startup makes on the path to product-market fit, while product market-fit is validation that the right problem is being solved in the right way for the right audience and there is proof of substantial repeat usage.

If you, as a founder, can show there is indeed a market for your solution, your solution is sticky, and your early revenue signs are promising, the foundation has been laid for the next step in your pitch – the team that will make it happen.

4. Going beyond the founder or founding team

While a strong founder or founding team is a prerequisite for any startup, the first people a startup hires to support the founding team must be a fait accompli to its future success. Investors want to see that you have a team with the experience and expertise to execute your vision.

Furthermore, if the team brings experience from other successful businesses, this is a vote of confidence for investors through association, given the intense competition for talent within the African tech market.

5. You believe in your vision. Make sure investors know that

A piece of wisdom I strongly identify with in the ecosystem is when it comes to sales, it doesn’t matter what your job title is. You are always in sales.

This is important to remember because investors know what a sales pitch looks like. They have heard it all before. A differentiator that stands out to an investor, beyond the business fundamentals making sense, is a founder being passionate about their business. It may sound like a given, but if a founder isn’t passionate about their solution, why should an investor be?

Beyond these five tips, here are a few more pointers that you as a founder may find useful before pitching your startup to an investor or client:

• While a more detailed pitch is expansive, for an elevator pitch, you want to highlight the most important aspects to pique investor interest.
• To keep the audience engaged try to weave in a compelling story.
• Practise your pitch in front of friends, family, or colleagues so that you become comfortable with the material (but not over-rehearsed).
• Make sure your pitch is concise and to the point. Use an investor’s time wisely.
• Be prepared to answer questions. Investors will likely have a lot of questions about your business. Master your detail.
• Be honest. Any half-truth you tell during the pitch will always find a way of coming out. Investors have very long memories.

Francis Tay is Investment Manager Africa at early-stage investor Founders Factory Africa. 

By Mxolisi Msutwana – Chief Operating Officer at Baxi 

 

All around the world, governments are trying to encourage cashless payments. Their reasons for doing so are multiple, including expanded financial inclusion and transparency, wanting to formalise the informal economy, and to drive economic growth and innovation. Nigeria is no exception. By the end of 2022, the move towards a cashless policy as a means to eradicate cash was high on the government’s agenda in Nigeria. In early 2023, a bid by the Central Bank of Nigeria (CBN) to introduce new banknotes and lower cash withdrawal amounts led to a serious shortage of cash .

 

Unfortunately, there were not enough new notes in circulation to serve the needs of a country that’s historically been as heavily cash-dependent as Nigeria. While the initiative itself is a step in the right direction, there’s no denying that it caused issues.

 

The economic effects were far from positive. According to S&P, amidst widespread protests, many Nigerians were left scrabbling for ways to pay for day-to-day goods and services. As a result, many people who’d never previously used digital payment services had little choice but to adopt them. Fintechs in particular stepped up to the plate, helping Nigerians meet a fundamental need at a time when their lives had been massively disrupted. A report from Nigeria’s Inter-Bank Settlement System (NIBSS) found that there was a 125% increase in mobile payments during January compared with the same period in the previous year. Additionally, Bloomberg reports, the value of mobile-money transactions has jumped by a quarter to 2.5 trillion naira (US$5.4 billion).

 

As the shortages abate, it will be crucial that digital payment providers do not let the resulting move to digital payments go to waste. In a country with a long history of relying on cash as the primary means of payment as Nigeria, they will have to work hard to retain the customers they’ve gained in recent months and position themselves for continued accelerated growth.

 

How digital payment providers evolved

 

Before looking at how digital payment providers can do so, it’s worth taking a deeper look at how they responded to the situation. That the crisis represented a particularly big opportunity for digital payment providers that allow people to make transactions with their mobile phones is to be expected. After all, as Bloomberg points out, just under 40% of Nigerians have access to bank accounts, compared with mobile-phone penetration of 117% in the country, giving them the opportunity to expand rapidly.  Given the comparatively low levels of mobile money use prior to the cash shortages, it should be clear just how much potential for growth there was (and still is).

 

Of course, those operators still had to work hard to ensure that they were able to properly service the growing pool of customers looking to make and receive digital payments. MTN Nigeria, for example, is planning to deploy 224 000 agents to boost the adoption of mobile wallet use.

 

At Baxi, meanwhile, we onboarded record numbers of agents, ensuring that people were able to easily send and receive money. We also supported merchants in providing solutions for payment collections during that period by deploying additional point-of-sale (POS) terminals, allowing customers to pay via card and transfers, and allowing merchants to generate account numbers for payment collections.

 

Of course, not everything went according to plan for every digital payment provider. As a recent column in TechCabal pointed out, many Nigerians complained about the high failure rate in digital transactions.

 

Cash will always be important

 

Even in the face of such growth, it’s important to remember how dominant cash has historically been in Nigeria. Despite cashless transactions rising 42% in 2022, cash-based payments still accounted for 63% of all POS transactions in the same year, according to the FIS Worldpay Global Payments Report 2022. That’s significantly higher than the global average of 17.9%. It also puts Nigeria well ahead of the average for the Middle East and Africa region, where cash accounts for 44% of POS payments.

 

The reasons for the dominance of cash in Nigeria are deep-seated too. They range from a lack of access to bank accounts (just 39% of Nigerians aged 15 and older have a formal bank account) to trust issues with the formal economy. An extensive informal economy and infrastructure challenges also play significant roles while the power of force of habit can’t be ignored either.

 

In other words, digital payment and mobile money providers cannot simply assume that the boon they’ve experienced as a result of the cash shortage will continue unabated. They also can’t assume that cash will be displaced. It will continue to play a significant role in Nigerian society for a long time to come.

 

Instead, they should focus on using the situation to ensure that Nigerians and merchants alike understand the very real advantages that digital payments and mobile money have in specific situations.

 

Security, convenience, and increased access

 

When it comes to consumers, for instance, payment providers need to highlight that the day-to-day transactions that they enabled during the cash shortage were just the start of what they can offer.

 

Of course, it’s important to keep emphasising that digital payments offer consumers better security and convenience, especially when it comes to large transactions.

But it’s also important to highlight the additional benefits that digital payments offer. Thanks to advanced integrations, for example, customers can access audio and video streaming services without needing a formal bank account. In many cases, the promise of access to something you didn’t previously have access to is a much more powerful incentive than being able to complete existing tasks more conveniently.

 

For merchants, meanwhile, security is also a benefit that can continue to be emphasised. For small businesses especially, using electronic channels makes tracking your cash-generating activities easier than ever.

 

Here again though, there are other significant benefits that should be emphasised, including the ability to automate takings. The digital records made available by having digital payment offerings as an option can also ease the path towards formalisation for small businesses. That, in turn, makes it easier to access things like growth financing.

 

An opportunity not to be missed

 

Ultimately, there’s never been a better time for digital payment providers to press home what they can offer to both consumers and merchants. But they must make the most of that opportunity. Their best hope for doing so isn’t to degenerate the role of cash but to emphasise the very real opportunities they can help unlock.

Stanbic Bank Kenya has an exciting festival in store for Rhythm and Blues fans in Kenya, dubbed ‘the Stanbic Yetu Festival”. This festival aims to bring together an incredible line-up of artists, both local and international, to ignite the Kenyan music scene. One of the highlights of the evening will be a mesmerizing performance by Boyz II Men, the iconic and legendary R&B band. In addition, the festival will showcase the exceptional talent of homegrown DJs and the sensational group Sauti Sol.

As Kenya’s music and entertainment industry continues to flourish, it is crucial to channel more financial resources towards supporting artists and creatives. While many commercial banks in Kenya prioritize sports and education, the music and art sector often remain underfinanced. Through the Stanbic Yetu Festival, Stanbic Bank aims to bridge this gap and provide a new opportunity for Kenya to establish itself as a hub for music, arts, and entertainment within Africa.

The arts and entertainment industry plays a vital role in enriching cultures, fostering creativity, and inspiring societies, not only in Kenya but around the world. Behind the captivating performances, awe-inspiring exhibits, and immersive experiences lies a complex network of partnerships that form the backbone of this dynamic sector.

Collaborative efforts between artists, performers, organizations, businesses, and governments are essential for the growth and sustainability of the arts and entertainment industry. These partnerships not only provide much-needed financial support but also drive innovation, engage audiences, and promote the flourishing of artistic expression.

With over 112 years of history in Kenya, Stanbic Bank has a longstanding tradition of supporting talent and homegrown Kenyan initiatives. The bank actively seeks opportunities to partner with both international and Kenyan artists, exemplified through initiatives like the Stanbic Yetu Festival and Stan-Beat. Stan-Beat is a project designed to identify and collaborate with like-minded creative groups, empowering their operations and supporting up-and-coming artists from underprivileged backgrounds.

Through strategic partnerships, artists and organizations gain access to a broader range of financial support, enabling them to produce and showcase their work on a grand scale. By combining their unique talents, expertise, and perspectives, artists, performers, and organizations can create ground-breaking works that captivate audiences. Collaborative projects allow for the fusion of different artistic disciplines, such as theatre and technology, music and visual arts, or dance and storytelling, resulting in extraordinary and transformative experiences for audiences.

These collaborations are instrumental in fuelling the growth, innovation, and sustainability of the arts and entertainment sector. As we navigate an ever-evolving world, it is crucial to recognize and nurture the value of partnerships in driving the industry forward. Events like the Stanbic Yetu Festival serve as a stepping stone in the right direction, propelling the arts and entertainment scene in Kenya to new heights.

With two days left before D-day, we are ready to wear our dancing shoes and show our moves at the Stanbic Yetu Festival. This Saturday, it is all going down at Uhuru Gardens, and I cannot wait to showcase my two left feet and sing horribly off-key. I am stoked for the iconic renditions from Boyz II Men and the musical stylings of Sauti Sol.

Typically, festivals are a no-go for me after hearing about how most of them go down, primarily due to the organizers, but knowing that this year’s festival has quality partners has given me the peace of mind and assurance that it will be not only memorable but equally remarkable. For lovers of old-school R&B, there’s no better time than now to come out and whine down as you wind down!

Boyz II Men has been at the forefront of popular music culture, and let’s not forget the iconic fashion of the quartet that defined the first half of the 1990s. Boyz II Men fused hip-hop and R&B Jazz, redefining the musical landscape and setting themselves at the top of the charts.

In contrast, Sauti Sol’s unique blend of Afro-pop and contemporary R&B bring new sounds to the genre, and the band have set itself apart in the African entertainment scene with classic hits and extravagant styles, redefining the look and feel of the music industry in Kenya and beyond.

This year’s Stanbic Yetu Festival is one for the books; it all goes down on the 10th. Come one, come all, prepared to dance and revel in an unrivalled musical experience.

Huawei Digital Power Kenya has enhanced the safety of solar power systems for residential homes and commercial facilities by eliminating the possibility of incidences caused by lack of efficient diagnosis.

Speaking when he addressed the 2023 FusionSolar Eastern Africa Partner Summit in Nairobi, Oliver (Dupeng), CEO of Huawei Eastern Africa Digital Power Business explained that the move to ramp safety features in residential and commercial solar systems was in line with the Draft Energy (Solar Photovoltaic Systems) Regulations, 2020 drawn up by Kenya’s Energy and Petroleum Regulatory Authority (EPRA).

The Summit themed, ‘Lighting Up a Greener Africa’, brought together more than 200 Huawei Digital Power channel partners to discuss the latest Huawei Smart PV solutions, Smart PV industry trends and innovations.

“Huawei has leveraged its over 30 years of experience in the ICT field to research, invent and manufacture leading Smart SOLAR PV solutions, a method we describe as ‘Building on the Past to Empower the Future. Unregulated temperatures typically lead to shorter solar lifespans and invariably results in overheating and exposes the systems to fire risk,” said Oliver.

To address the gap in the industry, the firm introduced a new range of Smart String ESS solutions, which include large batteries for the commercial and industrial sector, called the LUNA 200kWh, LUNA 1MWh, LUNA 2MWh, and Power-S. These provide more safety, longer product life, more usable energy, simplified operations and maintenance and provide independent battery racks and packs control, compared to Centralized ESS solutions.

The new system comes with a smart intelligent controller that regulates the temperature through air conditioning using inbuilt sensors and regulates the charging capacity of each battery so that all are able to obtain full charge and discharge fully

The release is also designed to meet growing demand for solar and power storage as electricity and fuel prices continue their upward trajectory. Oliver explained that the firm had witnessed an exponential growth in the demand for solar energy globally, across the African continent and even here in Kenya. In the first half of 2023, he noted that demand for solar was already at 20 percent higher compared to a similar time last year.

Huawei also launched its Power-S solution suitable for commercial and industrial scenarios such as malls, shops, restaurants, offices, factories, farms, hotels, campuses, banks, and gas stations. The Power-S is applicable for both off-grid and on-grid scenarios, single phase and three phase power connections, and provides flexible sizing from 5kwh to 600kwh.

Power-S provides seamless switchover, flexible sizing of loads, centralized monitoring and Operation and Maintenance (O&M), and all-in-one, easy and quick installation for indoor and outdoor application.

In order to deliver optimal performance, Huawei has added a smart controller, connected to mobile phone application which allows a homeowner to monitor the entire solar energy system remotely. “This includes issuing an alert whenever a single solar panel gets faulty or is even disconnected through theft,” said Oliver.

Among its several functionalities, the system also delivers a higher degree of safety for operations and maintenance teams by for instance using its Smart Module Controller to fully disconnect power on the solar panels to ensure installer and firefighter safety.

In addition, the firm signed the first Power-S consignment Agreement with its solar solutions distributor, Nabico Enterprises Limited, to kickstart Power-S roll out in the region.

The Automobile Association of Kenya (AA Kenya), in collaboration with the Federation Internationale de l’Automobile (FIA), is proud to announce the launch of The Best Young Driver Contest in Kenya.

This contest aims to raise awareness of road safety among young drivers and highlight their potential to drive responsibly and set a positive example for their peers and adults.

The contest, which will be held in three phases, is designed for young drivers between the ages of 18 and 26. It will test participants’ skills that are essential to becoming a good driver behind the wheel and in real-life situations. Participants will be tested in areas such as first aid, traffic rules, road safety, and vehicle handling.

“The top two winners of The Best Young Driver Contest in Kenya will earn the opportunity to represent Kenya in the prestigious International Best Young Driver Contest, scheduled to take place in Vienna, Austria in October 2023. This international event brings together young drivers from various countries to showcase their safe driving skills and knowledge,” AA Kenya CEO Mr. Francis Theuri said.

The International Best Young Driver Contest serves as an initiative to promote road safety among young drivers and emphasize the importance of responsible driving practices. With the alarming global burden of road accidents, resulting in the loss of at least 4,000 lives annually in Kenya, and causing injuries to more, it is crucial to inspire young drivers to develop a positive road safety
culture.

In Kenya, children and youth account for a significant proportion of road traffic-related fatalities.

The Best Young Driver Contest aims to instil road safety awareness among all drivers, with a specific focus on young drivers, who often face a higher risk on the roads.

“This competition is not a sporting event but an opportunity for drivers to demonstrate their driving skills in a circuit that encompasses various forms of driving conditions, including cornering, muddy roads, tarmac, manoeuvring hurdles, reversing vehicles in diverse road conditions, and driving on off-road terrain.

AA Kenya will provide the vehicles for use in this exercise; however,
contestants must possess valid driving licenses and pass theory tests before being allowed to participate.,” Mr. Theuri explained.

The International Best Young Driver Contest has gained popularity among FIA Region I Members since its inception in 2017. It has proven to be a successful platform for connecting with younger audiences and inspiring safer driving habits among young people.

AA Kenya and FIA urge all eligible young drivers in Kenya to seize this unique opportunity to showcase their skills and contribute to the promotion of road safety. Together, we can make a difference and create a safer future for all road users.

Samsung Care+ is a service plan that offers accidental screen damage protection for your Galaxy device. This plan aims to provide quick and easy repairs to give consumers peace of mind for a period of 12 months. The Samsung Care+ plan is designed to enhance your connected life wherever you are.

Below is everything you need to know about Samsung Care+ for Samsung smartphones in Kenya.

• How do I register for Samsung Care+?

Samsung Care+ can be accessed via https://www.samsungcareplus.com/afr#/.

To register you will input the IMEI number of the device, the purchase date and the country you are in. You will receive a message and email confirming that you are registered.

• When Can I Register for Samsung Care+?

The Samsung Care+ registration should happen immediately when you purchase your phone. However, you can still register within 30 days of phone activation.

• What does it cost me to register?

Registration for Samsung Care+ is free.

• What is the validity period for Samsung Care+?

Samsung Care+ is valid for 12 months from the device activation date. This simply means from the day that you switch on the device for the first time.

• What does Samsung Care+ cover?

Samsung Care+ covers accidental screen damage to your Galaxy device caused by unexpected and unintentional external events (e.g. device drop) that arise during your normal daily usage of your device.

How do I redeem Samsung Care+?

In the case of any accidental damage to your Galaxy device screen visit the nearest Samsung Experience Store or Samsung Authorized Service Center with your damaged device. After handing in your damaged device to the attendant, they will check your IMEI number to confirm that your device is registered under Samsung Care+ and will then request you to fill in a form with your details. They will then be advised on the reasonable repair fee required.

How much does the repair fee cost?

The repair fee is payable after your qualifying claim. This simply means we confirm if the device was registered on Samsung Care+ and if it is still within the one-year period covered. The value of the repair fee is indicated on the Samsung website which can be accessed using the following link https://www.samsung.com/africa_en/offer/samsung-care-plus/.

How long do I have to pay the repair fee?

You must immediately pay the repair fee when you have checked in your device with the Samsung Service Centre, otherwise the center cannot proceed with the repairs.

• How long does it take until I receive my device is fixed?

The repair should take 3 working days depending on part availability and other factors.

• Is the Samsung Care+ registered in another country valid in Kenya?

Samsung Care+ is available in four Eastern African countries (Kenya, Tanzania, Uganda & Ethiopia) for all Samsung smartphones except the Samsung Galaxy A04 & A03 models.  Samsung care+ can only be redeemed in the country the device was purchased in.

• How many repairs are covered under Samsung Care+?

For Samsung Care+ claims, you only have up to a maximum of 1 incident over a period of 12 months.

• What happens if you damage both the inner foldable screen and front screen on the Samsung Z Foldable Care+ plan?

You will only be entitled to an inner foldable screen repair or a front screen repair in exchange for the relevant repair fee. You will not be entitled to both an inner foldable screen and a front screen repair.

• What is the length of coverage for my smartphone?

Samsung Care+ covers the above damages for a period of 12 months. However, we do have a 24-month warranty that covers manufacturers’ faults.

• When does coverage begin?

Your coverage begins immediately after purchase and you registering your new Galaxy device on the Samsung Care+ portal.

• What Smartphones are covered under Samsung Care+

In Kenya, Samsung Care+ covers the following Samsung smartphones; Galaxy S21FE, S20 FE, Note20, Note20 Ultra, S21, S21 +, S21 Ultra, A13, A23, A33, A53, A73, A32, A52, A72, A22, A14, A24, A34, A54, S22, S22+, S22 Ultra, S23, S23+, S23 Ultra, Z Fold 3, Z Flip 3, Z Fold 4 and Z Flip 4

• Who Can I call if I have a question that concerns Samsung Care+?

Samsung has a toll-free number you can call regarding any smartphone issues including Samsung Care+. The number is 0800 545 545.