Category: BUSINESS

  • Residents reactions on exposed Dilapitated Kisii Teaching and Referral Hospital

    Following a recent article spotlighting concerns surrounding Kisii Teaching and Referral Hospital (KTRH), it has sparked a wave of varied reactions among residents.

    Community members have taken to social media and local forums to voice their thoughts, with opinions spanning from support and calls for reform to criticism of healthcare services.

    The coverage has ignited an important conversation around the quality of care, patient experience, and broader issues within the hospital system, highlighting the challenges and opportunities in Kenya’s healthcare sector.

    Earlier, there were claims meted on Dr. Oimeke Mariita, the CEO moving county staff out of KTRH, and transfers of Specialist Clinicians and Community Health nurses.

    James Kembero, a frustrated resident, says, “I spoke with several former colleagues at KTRH, and they expressed deep frustration and demoralization under the current management. There is uncertainty about their future work placements, and they question the leadership style that reassigns people almost daily.”

    He has rejected claims, saying it’s only the mandate of the Health Department under the supervision of the Chief Officer, who is the Chairperson of the Departmental Human Resource Advisory Committee (DHRAC). He says he is only mandated to do internal rotations.

    In a televised clip from the management, ‘’I have seen a lot of negativity about our CT scan, but as of 23rd October 31, 2024, or CT scan was up and running, we have attended to patients and all other imaging is functional, we want to dispel rumors that this machine is not working.’’ Mariita said.

    The hospital with 5 theatre rooms as depicted by the CEO in a live radio interview.

    “We have a 700-bed capacity and most of the time 90-95 percent of beds are occupied for an approximation of 630 people and in ICU and HDU oxygen is needed,” said Mariita.

    In general wards, “At any given time, out of 630 patients 63 are on oxygen. The demand for oxygen in KTRH is high surpassing the plants we have. “Plans of adding Oxygen Plants?

    The hospital boss reports that “In theatre, already quarter one (July, August, and September) we have managed to do 1,650 operations and if we continue with the same rate, by the end of this financial year we shall clock over 7,000 as compared to financial year, 4,202.”

    The hospital has been accused of poor customer care services and poor hospitality disadvantaging the underprivileged.

    Residents have affirmed that several activities are running despite the private wing services which are in limbo.

    ‘’There are challenges in the hospital but there is a smooth running of events efficiency remains the puzzle. Private wing is unclear to the public but the management should adequately spend more time and educate the public on the services it’s offering to set the clear picture for the public.’’ Obed Ongori a resident in Kisii who received services recently at the hospital.

    KTRH is projecting to have a cardiologist take the task of open-heart surgeries.

    Without giving the timelines, Spine surgeon services have been introduced and the services are operating. Mariita, reports that neurosurgeon services and machines performing the tasks are set to kick off.

    By the time of publication, Mr. Ronald Gideon Nyakweba, the County Executive Committee Member (CECM) for Medical Services, Public Health, and Sanitation, had not responded to repeated requests for comment regarding the current conditions at the county health facility.

  • Cheptalal FC Clinch Victory in the South Rift Region Tujiamini Cheza Dimba Showdown

    Cheptalal FC Clinch Victory in the South Rift Region Tujiamini Cheza Dimba Showdown

    South Rift Region Cheza Dimba Tournament winners, Cheptalal FC, beaming after receiving the Tujiamini award for emerging victorious

    Bomet-based Cheptalal FC won the South Rift Region Cheza Dimba tournament, marking yet another milestone in the ongoing Tujiamini Initiative, which seeks to identify and nurture sports and sports-related talent at the grassroots.

    Cheptalal FC bagged a hard-earned 2-1 victory against Narok Town Stars FC, to walk away with a 3-year sponsorship deal worth Kes 250,000 annually while securing a coveted spot in the nationwide Tujiamini Initiative Cheza Dimba tournament.

    Cheptalal FC took an early lead when Benson Mutai scored in the opening minute announcing their intentions towards victory right from the start.

    The match intensified a notch after Simon Karanja leveled the scores for Narok Town Stars FC in the 27th minute, managing to hold onto the draw all through regular time. However, it was Cheptalal FC who ruled the day when Davies Kiprono netted the decisive goal in stoppage time.

    Speaking after the match, team captain, Elius Kipng’eno, expressed joy in the victory acknowledging his team’s bravery in confronting what he said was a very challenging opponent.

    “knowing that we were facing a tough opponent, we renewed our focus in the final moments of the match which turned out to be the crucial game changer. This sponsorship win is a welcome silver lining for both the team and players considering the many challenges we have faced in the pursuit of

    success as a community club,” said Kipngeno

    SportPesa’s Mercy Kabui, speaking after handing over the spoils to the winners reaffirmed the gaming firm’s dedication to supporting grassroots and community sports, highlighting the invaluable exposure gained by the players through initiatives such as Tujiamini.

    “Through tournaments such as Cheza Dimba, young players who are the stars of tomorrow get to test and develop their skills even as they pursue their individual and collective growth. We are therefore encouraged and excited to be part of these success stories by providing the much-needed support, however small for community clubs,” she stated.

    Felix Ekisa, the Narok Town Stars FC team captain although disappointed, expressed confidence and renewed vigor in the club’s pursuit of growth and development in the wake of the loss.

    “I know that my team is a force to reckon with. We trained well ahead of the tournament but our opponents also came well-prepared which we noticed right from the start. Although we managed to stem their advances in the match, it wasn’t enough to give us victory.”

    The tournament in the South Rift Region boasted one of the highest numbers of entries with 170 applications, demonstrating a strong but needy talent base in the region.

    The winning spirit trickled down to the fans who pocketed cash rewards worth Kes 10,000 through the Bronze Kwa Ground award. Cheptalal FC’s supporters stole the show with the highest fan turnout among the participating teams while Johnson Mungai nailed the Crossbar challenge for an individual win.

    The Tujiamini initiative heads to the Coastal region where even more community teams will get a chance to apply for a place in the penultimate Cheza Dimba tournament.

  • This is why Tourism industry should tailor short city tours

    Tourism and Wildlife Cabinet Secretary Rebecca Miano wants Kenyan travel operators to package short city tours suited for travelers on stopovers with the rollout of transit visas.

    She said the government’s recent introduction of Transit and Long Connection Travelers’ Electronic Travel Authorization (eTA) is a major boost to short tours applicable to visitors on long layovers.

    Miano spoke during the launch of the Coast Tourism Circuit Tembea Kenya campaigns, in Mombasa, which marked another milestone in Kenya’s ongoing commitment to expand and open up tourist destinations for visitors.

    She further disclosed overwhelming requests for digital nomad permits especially from expatriates that allow those who wish to live and work remotely in the country.

    “As we continue to unveil various tourism circuits to open up new travel opportunities, I encourage our partners to tap into the opportunities provided by the government to spur travel.” stated the CS.

    While underscoring the government’s commitment to reinvigorate the tourism sector, the CS announced a collaborative approach with other arms of government besides the private sector.

    She disclosed that already her ministry with that of Internal Security is in collaboration to beef up the Tourist Police Unit for adequate security at tourism sites, especially in the upcoming festive season.

    “Am already in discussion with the Attorney General to find ways of addressing issues that have slowed wedding events in the country by the foreigners,” said the CS 

    To further boost Kenya’s tourism experiences by hospitality facilities, the CS while calling on the need to engage trained personnel to work in the hotel industry, announced plans to make operational the Ronald Ngala Utalii College in Kilifi County.

    She said her ministry was keen on working closely with the private sector to address emerging issues that have an impact on the tourism business calling on the need for quarterly meetings towards this end.

    The Coast Tourism Circuit launch marks the third circuit under the Tembea Kenya campaign to be launched, following the successful unveiling of the Western Circuit in Kisumu during Tourism Week and the North Rift Circuit in Eldoret. This campaign aims to promote domestic and international tourism by showcasing Kenya’s diverse attractions and experiences.

    Kenya Tourism Board (KTB) CEO, June Chepkemei, underscored the importance of events, festivals, and sports in increasing visitation to the destinations.

    “Events have increasingly become key pullers of visitors who are now more interested in getting immersed in experiences. This is the trend we are keen on tapping into,” said the CEO.

    The growing demand for weddings, said the CEO points to the potential to position Kenya as a wedding destination.

    “We are positioning Kenya’s coast as an ideal wedding destination to meet growing demand. We want to leverage weddings, adventure, and water sports to drive traffic to the coast, complementing our offerings of festivals, events, and sports. Through Tembea Kenya, we’re calling on Kenyans and our international visitors to explore and discover the exceptional diversity within our borders.” Said Chepkemei In 2020.

    Kenya Tourism Board in partnership with tourism stakeholders in the Kenyan Coast unveiled the ‘Magical Kenya’ sub-brands targeting the Coast region. The seven unique sub-brands are themed around different areas on the Coast, including Mombasa, Malindi, Lamu, Tana River, Diani, Watamu, and Tsavo. This introduction was seen as a boost to the Coast economy which relies largely on tourism

  • Kenya set to embark on National Classification exercise for all tourism facilities

    Kenya is set to undertake a nationwide classification exercise for all tourism facilities and establishments starting February 2025.

    This comprehensive assessment, which took place six years ago, will ensure that travelers clearly understand the services, amenities, and overall experiences they can expect when visiting the country.

    Speaking during the launch of the North Rift Tourism circuit in Eldoret, the Director General of the Tourism Regulatory Authority (TRA), Norbert Talam, said that the exercise will be undertaken in accordance with the government’s provisions to ensure that sector players conform to best practices.

    “We are currently at the accreditation stage, where we have nearly finalized accrediting around 5,000 beds in the North Rift region,” Talam stated. “All operators must adhere to specified provisions to guarantee that we offer our visitors the highest quality standards. Action will be taken against those operating illegally. The accreditation process we are currently undertaking is a precursor to the classification exercise set to begin in February next year,” he added.

    The classification initiative is part of a larger strategy aimed at enhancing tourism standards across Kenya, enabling domestic and international tourists to make informed choices about accommodations and services across the country.

    On her part, the Kenya Tourism Board (KTB) CEO June Chepkemei, emphasized the tourism potential of each circuit noting the potential to capture an even greater share of visitors and create a more inclusive tourism sector.

    “The North Rift region, while predominantly known for its world-famous high-altitude athletes, has so much more to offer in terms of history, culture, and wildlife, as well as adventure activities,” Chepkemei noted. “The potential for growth here is undeniably immense, and the journey continues as we reveal the exciting possibilities of this great circuit.”

    Chepkemei highlighted that diversifying Kenya’s tourism offerings will enable more immersive experiences for visitors and contribute to economic growth in these regions.

    “As KTB, we confirm that we’ll be available to help package these products, market them, brand them, and provide resources to promote them not only locally but also on an international level,” she added.

    The event, which attracted various stakeholders from the region, served as a platform for strategizing on ways to market the hidden gems within the North Rift Circuit. A significant part of the two-day event was dedicated to discussing sustainability, with a particular focus on the ‘One Tourist, One Tree’ initiative. This initiative encourages every traveler visiting Kenya to plant a tree, contributing to the preservation of the country’s rich biodiversity.

    Nandi County Deputy Governor Dr. Yulita Cheruiyot underscored the economic opportunities the tourism circuit presents, especially in job creation for the youth. “There is tremendous potential in our region, and as we expand the opportunities for hospitality, we will bring in more business and provide a platform for our economy to thrive. The tourism sector can employ many young people, so we must seize this chance to make the North Rift thrive,” she stated.

    KTB envisions that these circuits will facilitate easier exploration for domestic tourists and offer themed travel routes for international tourists, ensuring that tourism revenues are more evenly distributed across the counties.

  • Naivas Launches Two New Branches in a Week

    Naivas Launches Two New Branches in a Week

    Naivas Supermarket, the leading retailer and superbrand in the region, proudly announces the grand opening of its 108th branch today in Mavoko Shell. The 109th branch will open on November 1st in Tilisi.

    These new outlets promise an aesthetically pleasing shopping environment filled with the freshest products, reinforcing Naivas’s commitment to providing a world-class shopping experience.

    Naivas is the home of great deals, freshness, quality, value, and variety, ensuring that every visit meets the diverse needs of its customers. “You requested, we heard, and here we are,” stated Andreas Von Paleske, Chief of Strategy.

    “These branches have been a long-standing request from our shoppers. It took time to ensure we delivered a proper outlet. For us, it’s not just about providing a platform for retail trade; it’s about enhancing the lifestyles of our customers and offering an unparalleled experience through our excellent product selection and customer service.”

    The opening of these branches aligns perfectly with Naivas’s Kikwetu Campaign, dubbed “Deals Kikwetu,” which aims to ensure customers are well-stocked as the festive season approaches.

    “This is an exciting time for us not too late and not too early, but just right,” continued Andreas. “We have fantastic offers across all Naivas stores and, for our reward card holders, there will be exciting giveaways, including the highly sought-after Naivas GOAT, from December 1st to December 12th.” Naivas Supermarket remains committed to serving its communities with quality products and exceptional service, making each shopping experience memorable.

    Customers are invited to visit the new Mavoko branch today and the Tilisi branch on November 1st to take advantage of the special promotions as they prepare for the festive season.

  • RCS Messaging Traffic in East Africa set to hit a massive Growth by 2029 Infobip Report

    RCS Messaging Traffic in East Africa set to hit a massive Growth by 2029 Infobip Report

    Rich Communication Services (RCS) is poised to revolutionize messaging across Africa, with key markets such as Kenya, Tanzania, and Uganda expected to witness a dramatic surge in usage.

    According to a new whitepaper commissioned by global communications platform Infobip, RCS traffic in Africa and the Middle East is forecasted to grow by over 1300 Percent, climbing from 545 million messages today to a staggering 8 billion by 2029.

    Data from tech analyst Omdia indicates that both Application-to-Person (A2P) and Person-to-Person (P2P) RCS traffic will experience substantial growth.

    A2P RCS messaging, where businesses send messages directly to consumers, is predicted to expand from nearly 1.5 trillion messages in 2024 to more than 6 trillion messages by 2029, generating $4.2 billion in revenue. In the same period, P2P messaging will continue to grow, significantly contributing to the increasing volume.

    RCS elevates traditional SMS, allowing Android users to send a range of rich media content, such as text, images, GIFs, videos, and more, using mobile data or Wi-Fi. Unlike WhatsApp, RCS messages do not require users to download a separate app, as messages are received in the same inbox as SMS and MMS.

    With Apple’s adoption of RCS in its latest iOS 18 update, the service is set to achieve cross-platform reach, with Omdia estimating 2.5 billion monthly active users worldwide by the end of 2024.

    The report highlights that regions such as the Americas and Asia & Oceania will lead the charge in A2P RCS traffic and revenue. However, Africa’s growth potential is clear, with RCS presenting a valuable opportunity for enterprises and mobile network operators to enhance customer engagement and drive business.

    Charlotte Palfrey, Senior Analyst, Advanced Messaging and Communications at Omdia, said: “RCS offers significant benefits for enterprises and telcos. Enterprises should leverage Gen AI to enhance RCS experiences, making campaigns more personalized, engaging, and effective in driving conversion. At the same time, telcos must work with the messaging ecosystem to raise RCS awareness among enterprises and consumers. Additionally, telcos should utilize RCS internally for marketing and customer care functions to demonstrate RCS’s capabilities and benefits.”

    Ivan Ostojic, Chief Business Officer at Infobip, said: “RCS has many benefits, and with the Apple upgrade, it now has universal availability. Consumers do not need to download a chat app to send and receive photos or videos. Meanwhile, enterprises can take consumers through the entire customer journey from initial marketing pitch to purchase and support. This is also a significant opportunity for telcos to seize the benefits of RCS Business Messaging and deliver rich conversational messaging for customers.”

    Infobip enables enterprises and telcos to benefit from RCS Business Messaging through its Messaging-as-a-Platform (MaaP) service. Infobip’s MaaP solution providers messaging benefits, including throughput control, content, and spam control, while Infobip’s CPaaS offering enables connectivity with other Mobile Network Operators. Benefits include detailed billing and reporting, faster brand and partner approval, additional user control, and managed service options.

    According to the Communications Authority of Kenya (CAK), of the 65.7 million mobile devices connected to networks, 34.5 million are smartphones – mostly Android, representing a penetration rate of 58.3%. In Uganda, data from the Uganda Communications Commission (UCC) shows 15.3 million mobile internet users, with smartphone uptake at 22%. Similarly, the Tanzania Communications Regulatory Authority (TCRA) reports smartphone penetration at 32.13%, with 35.8 million internet users. As RCS adoption accelerates, businesses across Africa are poised to benefit from richer, more interactive communication with their customers, driving enhanced engagement and new growth opportunities.

  • Naivas Supermarket Launches 24-Hour Store in Kilimani’s Wood Avenue

    Naivas Supermarket Launches 24-Hour Store in Kilimani’s Wood Avenue

    Naivas Supermarket, Kenya’s largest retail chain, has announced the opening of its 107th branch on Wood Avenue in Kilimani, marking a key milestone in the company’s expansion. This new outlet, the second Naivas store in Kilimani, will operate 24 hours a day, offering customers around-the-clock convenience and accessibility.

    The Naivas Wood Avenue Branch is located at Karibu Mall and features a wide selection of products, from fresh produce to household essentials, as well as a dedicated food market with prepared meals and snacks. Customers can expect the same high standards of quality and customer service that have become synonymous with Naivas, along with competitive prices and diverse product choices.

    “We are thrilled to open our doors to the Kilimani community,” said Andreas Von Paleske, Chief of Strategy at Naivas Supermarket. “This new 24-hour store provides our customers with unparalleled convenience and access to a wide range of products to meet their daily needs. We are committed to serving the community and providing an exceptional shopping experience.”

    The store offers ample parking for customers, ensuring a hassle-free shopping experience. Naivas has also revealed plans to expand further, with upcoming branches slated for Hurlingham, Tilisi, and Mavoko, reinforcing its position as a leader in the Kenyan retail sector.

  • Naivas Supermarket Opens 24-Hour Store in Kilimani’s Wood Avenue

    Naivas Supermarket Opens 24-Hour Store in Kilimani’s Wood Avenue

    Naivas Supermarket, Kenya’s leading retailer, today announced the grand opening of its 107th branch, located on Wood Avenue in Kilimani. This is the second Naivas store in Kilimani, marking a significant milestone for Naivas, which is expanding its presence in Nairobi and offering customers a convenient and accessible shopping experience with 24-hour service.

    The Naivas Wood Avenue Branch boasts a wide selection of products, including fresh produce, household goods, and a dedicated food market with various prepared meals and snacks. Customers can expect the same high-quality products and exceptional customer service that Naivas is known for, along with the freshest produce, a wide variety of choices, and the best value for their money

    “We are thrilled to open our doors to the Kilimani community,” said Andreas Von Paleske, Chief of Strategy at Naivas Supermarket.

    “This new 24-hour store provides our customers with unparalleled convenience and access to a wide range of products to meet their daily needs. We are committed to serving the community and providing an exceptional shopping experience.”

    The Naivas Wood Avenue Branch is located at Karibu Mall and offers ample parking for customers. Additional Naivas locations in the pipeline include branches in Hurlingham, Tilisi, and Mavoko.

  • Malindi Airport Named Overall Winner at KAA Airport Service Quality Awards

    Malindi Airport Named Overall Winner at KAA Airport Service Quality Awards

    Malindi Airport has been honored as the Overall Winner at the Kenya Airports Authority (KAA) Airport Service Quality (ASQ) Awards, celebrated during a prestigious ceremony at the Ocean Beach Resort and Spa in Malindi on Thursday.

    This accolade underscores the airport’s steadfast commitment to exceptional customer service and operational excellence.

    The KAA ASQ Awards, launched last year, seeks to recognize outstanding performance among KAA-managed airports. The awards are based on a comprehensive Service Quality survey conducted across nine airports, with Malindi Airport achieving an impressive Overall Satisfaction score of 3.86 out of a possible 5.0. This score reflects the airport’s dedication to enhancing the passenger experience across several key areas, including facility quality, staff motivation, passenger processing efficiency, ambiance, cleanliness, and retail offerings.

    The program is rooted in consumer feedback gathered through the Airport Service Quality Surveys. This feedback allows airports to strategically plan product improvements and promote local service quality. The benchmarking program is facilitated through quarterly ASQ surveys conducted at Jomo Kenyatta International Airport (JKIA) and Moi International Airport (MIA), alongside internal ASQ surveys performed bi-annually across all KAA-managed airports.

    In addition to recognizing overall excellence, this year marked the introduction of the Environmental Sustainability Award. This new category promotes efficient resource use and encourages practices that mitigate noise and air pollution while supporting biodiversity through afforestation and effective waste management.

    While commenting on the initiative, KAA’s Acting Managing Director, Henry Ogoye, noted “Our strategic objectives aim to elevate customer experience to an average index of 4.3 out of 5.0, a target we are determined to achieve through innovation and excellence in service delivery. Our internal KAA-ASQ Program complements this vision by cultivating a competitive spirit among our airports and driving us toward service excellence.”

    “As we look forward, let us challenge ourselves to exceed expectations and set new benchmarks for the global aviation industry. Together, with unity of purpose and clarity of vision, we will not only achieve our Corporate Customer Satisfaction Index target but also inspire others within the aviation sector.” Ogoye added.

    Other notable winners.

    1. Most Enjoyable Airport: Kisumu International Airport

    2. Cleanest Airport: Eldoret International Airport

    3. Most Dedicated Staff: Lamu-Manda Airport

    4. Most Improved Airport: Moi International Airport 5. Environmental Sustainability Award: Manda Airport.

    As KAA continues to prioritize customer satisfaction, it remains dedicated to fostering an environment where feedback is valued and used for continuous improvement. The ASQ Awards are part of broader initiatives that include other programs such as the KAA Mystery Shopping Awards and the Aviation Business Excellence Awards (ABEA), all aimed at rewarding high-performing airport staff and businesses.

    This recognition not only celebrates individual airport achievements but also highlights KAA’s commitment to enhancing service delivery across its facilities, setting a benchmark for excellence in Kenya’s aviation sector.

  • ??s Push for legal recognition and pay for community health workers in Bill

    ??s Push for legal recognition and pay for community health workers in Bill

    Members of the National Assembly have debated a Bill that seeks legal recognition and support for Community Health Workers.

    Sponsored by Ndhiwa MP Martin Peters Owino, the Community Health Workers Bill, National Assembly Bill No 53 of 2022, seeks to establish a legal framework for the acknowledgment of community health services. Additionally, it aims to extend the government payroll to encompass community health providers presently volunteering without pay.

    The Bill also seeks the establishment of the Community Health Workers Council of Kenya to regulate the workers.

    In the Bill, Owino notes that community health workers play a crucial role in healthcare at the grassroots level of our communities despite not receiving the proper recognition and assistance that they need.

    The Ndhiwa legislator while addressing the House also pointed out that healthcare is particularly challenging in rural areas and, therefore, warrants specific focus and consideration.

    “Community Health Workers are very important as they work directly with the community. The Community health worker knows the homesteads in the area he or she lives in and is familiar with the language of the people and the challenges facing the society,” states Owino.

    He further argues, “It is therefore important to develop a framework for their recognition and regulation so that they are entrenched in the government like other professionals.”

    Seconding the Bill, Seme MP, Dr. James Nyikal stated, “All over the world it is being realized that people in the community have a big part to play in healthcare, for example, traditional midwives have been helping women babies from their homes for years. This is the same with the many others who are informed on health matters and ways of avoiding disease.”

    “It is therefore vital for us to strengthen and capacitate these community health workers. It is important to remember that people get sick at home with the social determinants behind sickness being found in the communities,” added Nyikal.

    Sotik MP, Francis Sigei acknowledged and applauded the role that Community Health Workers play in Society.

    “Hon Speaker, these Health Workers are part of the backbone of our society hence why I call them Health Warriors. They are responsible for making our nation healthy and productive. Without them there to help combat diseases in our communities we would fail”, remarked Sigei.

    Marsabit County MP, Naomi Waqo called on the government to carry out frequent training and develop a curriculum that would be used to carry out the training countrywide.

    “While the qualifications for these Community Health Workers are clearly defined in the Bill, we must make sure that these Health workers consistently receive the requisite training to ensure that they are always relevant to every new challenge that faces our communities,” said Waqo.

    She further called for the distribution of the Community Health Workers Council offices across the country to enhance the nationwide availability of services.