By Maurice Momanyi.
Leading enterprise technology company, Beem, has today launched a unified communication platform that enables local businesses to sell and serve clients across multiple social media platforms and enhance lasting relationships with their customers.
Beem’s flagship product, Moja, aims to revolutionize the way businesses interact with their customers by enabling them to effectively communicate, engage, and serve their clients on WhatsApp, Facebook, Google Business, Instagram and SMS simultaneously.
Moja empowers enterprises with the capability to attend to their customer’s needs, regardless of time or place, fostering a new level of trust and loyalty.
The new platform comes in the wake of today’s highly competitive business landscape where companies are constantly seeking innovative solutions to sell, support, and engage with their customers on digital channels.
“The platform will ensure businesses are able to serve thousands of customers at a go and always deliver a great customer experience, allowing them to focus on growth.” Taha Jiwaji, CEO of Beem, said at the launch at a Nairobi hotel.
With a focus on multi-channel engagement and self-service automation, Moja promises to provide a scalable and reliable platform for businesses to enhance their customer experience.
Beem’s goal, he said, was to usher in a new era of innovation where businesses harness the potential of cutting-edge technology to enrich customer experiences, foster lasting relationships, and drive sustainable growth.
Beem’s entry into the Kenyan market with Moja reflects the growing demand for advanced customer engagement and support solutions. With Kenya’s technology sector experiencing remarkable growth, businesses are recognizing the need to invest in robust platforms that can deliver excellent customer experiences.
“Our launch in Kenya marks a significant step towards realizing our vision of a technology-powered Africa. We believe that technology should be an enabler, not a barrier. Thus, our platform is designed to empower businesses across Africa to thrive in an increasingly interconnected and digital world.” The CEO (pictured) added.
Jiwaji told the media that currently, Beem has a presence spanning over 25 countries across Africa and is uniquely positioned to bridge the gap between businesses and their customers, adding that it is committed to providing top-notch customer support and ongoing product enhancements, and supporting enterprises through their local team in Kenya.
